shana hahn
Insurance Industry UX Specialist
how did I get here?
I am a currently a User Experience Designer for a regional property and casualty insurance company. In my current role, I work closely with UX research, digital product teams and other key stakeholders to understand business goals, technical capabilities, and deliver insights and solutions that will meet and exceed user needs.
I've been in the insurance industry for over 16 years in a variety of capacities, including small business commercial lines underwriter, middle market commercial lines underwriter, customer experience business analyst, and user experience researcher. Through my work as a business analyst, I discovered a passion for user experience; discovery sessions to identify and define the problem, brainstorming solutions, designing, iterating, and implementing experiences.
I completed my Bachelor of Science in Insurance and Risk Management from Kent State University in 2017 and graduated with a Master of Science in User Experience Design from Kent State University in summer of 2023.
Outside of work and school, I enjoy spending time with my family, running, and hiking.
